Services

Solution Design

Solution Design / Pre Sales Support

As business becomes more competitive and networking environments more complex, the design of the appropriate solution grows increasingly challenging.  Simple Waves Innovations quickly and efficiently responds to a variety of sales assistance needs.  We will analyze customer requirements, propose and demonstrate technical solutions, ensuring acceptable product installations.  We work with our clients and partners  and advise them on key architectural decisions concerning the networking platform and the supporting technologies.  Further on our team is capable of  responding to RFPs designing and describing in the proper manner the technical solutions that will ensure a winning offer.

Project Management

Project Management

Project management is the discipline of planning, securing and managing resources to bring about the successful completion of specific engineering project goals and objectives.  Our qualified co-workers will apply their skills, knowledge, techniques, and tools throughout the project activities to achieve the predetermined objectives of quality, scope, cost, and time, to the equal expectations of those involved.  Simple Waves Innovations will contribute to a successful project implementation with our ability to operate well in fast-paced, collaborative environments.  Our team  stands out  due to it's operational, technical marketing and management skills, showing leadership quality and problem solving ability.

Installation

Installation / Project Implementation

Supported by a team of skilled engineers, our deployment service is well known for its deep vendor coverage and qualified expertise.  With proven methodologies and best practices, our implementation services shield the customers from the hassle of technical expertise acquisition and multi-vendor management which are typical of any project implementation.  The service offerings span across the spectrum of enterprise-wide infrastructure of any size and complexity, including but not limited to networking and communications solutions.  Our basic implementation service deliverables include a comprehensive review of the existing design document used to specify the network, or assistance to create a comprehensive installation project plan and information package.  A site survey to define and clarify any deficiencies or requirements necessary pre-installation.  Procurement of installation materials.  Verification, and loading of software configurations and networking parameters, to ensure optimum functionality.  On-site installation including loading of final configurations, provisioning, connection to facilities, testing and 'cut-over' per the pre-established schedule and acceptance plan.  Finally we will create the documentation to reflect the 'as-built' state of the installation.

Training

Training

Our goal is to help every client get the best business results from its networking investments with just-in-time, just-enough training solutions.  We perform end-user and system administrator training in addition to customized training classes that fit specific needs.  Our training programmes can deliver specific solutions for organizations seeking increases in efficiency, a more motivated and capable workforce or to satisfy external audit requirements.  Our programmes can be delivered at our premises off site or at the projects location, if required.  We are fully adapted to delivering our programmes in the most flexible manner to suit the needs of our customers and individual learners.  Our trainers are certified by the vendors we have partnerships with, and can deliver vendor specific training sessions followed by the corresponding exams and certifications.

After Sales

After Sales Support / Problem Solving

Simple Waves Innovations is focused on customer success.  As a result, we offer our customers the appropriate service and support to ensure that customers’ networks are performing optimally, and are providing excellent on-going value.  Knowing that a request for help can come at any time, from any location, we provide a scalable, rapid response team, poised to assist in any situation.  A specialized team of technicians work alongside the experts to ensure that quality technical information is delivered quickly.  We provide support packages across the product range, as well as various options to fit all customer requirements – from the smallest enterprise to the largest service provider.

Managed Services

Managed Services

Our expanding range of managed services has been designed to help organizations adapt and maximize the opportunities of a changing marketplace.  We manage your IT infrastructure, your networks and even your clients so you can get back to the business of business - and leave the troubleshooting to our professionals.  Our approach to managed services is to take responsibility for every aspect of your networking environment, to ensure it runs as efficiently and effectively as possible.  We offer flexible solutions and innovative delivery methods customized to every business, whatever the size, budget and need on site or off site.